OPENS – 7AM

LAST ENTRY – 6PM

CLOSES (and is locked*) – 7PM

*This will be strictly adhered to

Customers who require lift access to the lobby near Primark, please park on levels 3,5,7,9,11

PRIORY MEADOW CAR PARK TICKETLESS LAUNCH
16th MARCH 2023 – Questions and Answers.

What’s happening and when?

Our car park will become ticketless from Thursday 16th March and charging will return.

From this date, when you drive up to enter our car park the ANPR camera will read your number plate, record the time of your arrival and the barrier will raise without issuing a ticket. Then, when you are ready to leave, make your way to a Payment Machine and instead of inserting a ticket simply enter your car registration details onto the screen in front of you. The price for your parking session will be shown on the screen ready for you to make payment.

When you drive towards the exit barrier, the ANPR cameras will recognise a payment has been made and the barrier will raise automatically.

Why are we doing this? 

Following the flood in January 2023 our previous equipment received substantial damage beyond repair. We have replaced this equipment with a modern, innovative way of operating, that will provide a convenient and streamlined customer experience, speeding up queues at both the Payment Machines and entry and exit barriers.

Going ticketless will significantly reduce the amount of paper we use each year which is better for the environment, it also removes the issue of lost tickets.

Is the price remaining the same?

Yes, we’re pleased to say that our short stay tariff remains the same and we remain the best value car park in the town.

5+ hours has had a £1 increase, however this is now extended to a maximum of 12 hours, which means it works out cheaper for people wanting to stay a longer period of time, you can stay up to 12 hours for £6.50. If you stay longer than this then additional hours are charged as per the standard tariff. The overnight charge has been removed.

UP TO 1 HOUR     £1.30
UP TO 2 HOURS  £ 2.50
UP TO 3 HOURS  £ 3.00
UP TO 4 HOURS  £ 4.30
UP TO 5 HOURS  £ 4.80
5 – 12 HOURS      £ 6.50

Where can I pay? 

Pay machines are situated in the same areas as before. With the exception of the level 8 machine which has been permanently removed.

How can I pay? 

All 5 machines accept card and contactless payments. Cash payments can be made at 2 of our machines – located in Primark lobby and car park level 6 next to the Amazon Lockers.

Is it still a controlled car park? 

Yes, the car park is still a 24 hour managed car park with security patrols, and staff are able to assist you by pressing the HELP button at any pay machine. Cleaners also patrol the car park during their daily checks.

What happens if the barrier doesn’t raise on exit?

In the unlikely event that this happens, then please press the help button situated at the exit barrier.

Are you going back to 24 hour opening? 

We will be reverting back to 24 hour opening as soon as we can, however unfortunately this is not possible currently. Following flood damage to our safety systems, we are currently only open 7am – 7pm (6pm last entry). The team is working hard to get everything in place to allow us to reopen 24 hours as soon as we can.

I don’t know my registration number from memory? 

You will need to know your registration number to be able to pay before you exit the car park. We recommend taking a picture on your phone or writing it down on paper once you have parked your car, then you can easily access this when you pay at the end of your visit. If you get to a pay machine and forget your registration number then you will need to go back to your car to get this information.

How does ticketless parking affect people registered as contract and tenant subscribers?

Good news – it doesn’t. You will no longer have a plastic pass card, instead the ANPR equipment will read your number plate and allow you in and out of the car park providing you have funds on your account. You will continue to top up your account balance at the pay machines, entering your car reg instead of presenting your plastic card. You will be charged the standard hourly tariff for the first 3 hours, up to your discounted fee as a maximum. Charges are applicable to each separate visit

It is imperative that you inform us if your car registration changes, otherwise the system will not recognise you as a subscriber and you won’t pay your discounted rate. Please call or email us before entering the car park with your new car reg as once you have entered the car park you will be charged a daily rate as standard customer.

01424 718049 or customerservices@priorymeadow.com

How does ticketless parking affect The Gym members?

The Gym users will continue to get up to 2 hours free parking as part of their gym membership.

When you drive into the car park the ANPR technology notes your entry time and you have up to 2 hours free from this time – inclusive of returning to your car.

Once you have finished your gym session enter your registration number at the validator inside the gym. You must then exit the car park before the 2 hours is up, or additional standard charges will apply. The barrier will raise automatically provided you have validated your registration correctly and are within the 2 hour limit.

e.g. You drive into the car park at 11.03am, you must have driven out of the car park by 1.03pm latest.

I would like to speak to someone about the changes, who can I contact?

If you experience as issue when using the car park we would always encourage guests to use the Help button, which is on all Payment Machines, so that your enquiry can be answered whilst you are still here at the Centre.

Alternatively, if you would like to discuss anything regarding car parking then please feel free to email us  – customerservices@priorymeadow.com or call centre management on 01424 718049